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Unable to Update Firmware on Printer having A Parallel Card

Document ID:SO8774

Usergroup :External
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01/31/19 Properties  

Solution

Affected products

Click Properties in the title section above.  
  

 

Overview

Updating the firmware on a printer having a parallel card (27X2000) in it fails. This issue happens only when the printer's firmware level is prior to FW5.2.

 

Solution

In resolving the issue, the parallel card must be removed from the printer first then proceed with the firmware upgrade. Re-install the parallel card back to the printer after a successful upgrade.

NOTE: This is only an issue on the firmware level prior to FW5.2. After the firmware upgrade to level xxxxx.052.024 or later, updating the firmware will work normally without removing the parallel card.

Refer to How to Check, Download, and Update with the Latest Lexmark Printer Firmware for the steps in checking, downloading and updating the printer firmware.

 

Still need help?

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Affected printer model/s
  • Printer serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks.  

 

 



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