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Lexmark M11xx, M31xx, M51xx, MX/S31x, MX/S41x, MX/S51x, MX/S61x, MX/S71x, MX/S81x, MX91x, MS911, XM11xx, XM3150, XM71xx, and XM51xx: 32.49 Unsupported Cartridge Error After Firmware Update

Document ID:SO8692

Usergroup :External
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10/09/18 Properties  

Solution

Affected Products:

Single-function: MS310, MS312dn, MS315, MS317, MS410, MS417, MS415,  MS510, MS517, MS610de, MS610dn, MS617,
MS710, MS711, MS810, MS810de, MS811, MS812, MS812de, MS818, MS817, MS911

Multifunction: M1140+, M1145, M3150, M3150dn, M1140, M5155, M5170, M5163, M5163dn, MX310, MX317, MX410, MX417,
MX510, MX511, MX517, MX610, MX611, MX617, MX710, MX711, MX717, MX718, MX810, MX811, MX812, MX910, MX911,
MX912, XM1135, XM1140, XM1145, XM3150, XM5163, XM5170, XM7155,  XM7163, XM7170

 

Issue Description:

After the user performs a firmware update using version LW71.xx.P025 or anything higher, the printer will then post a 32.49 Unsupported Cartridge error message.

 

Solution:

  1. Make sure to check if the supply is a genuine Lexmark toner cartridge by using the Check to Protect tool.

    • If the Lexmark toner cartridge is not genuine, please replace the printer's toner cartridge with a genuine Lexmark cartridge.
    • If the Lexmark toner cartridge is genuine, please contact Lexmark Technical Support for assistance.
       
  2. Should the issue persist after a new cartridge has been replaced, please contact Lexmark Technical Support for assistance.

 

Still Need Help?

Have the following available when calling Lexmark Techncal Support;

  • Printer model(s)
  • Printer serial number
  • Toner/imaging unit/waste toner bottle part number and serial number


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