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32.49 Unsupported Cartridge Error After Firmware Update

Document ID:SO8692

Usergroup :External
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10/09/18 Properties  

Solution

Affected products

Click Properties in the title section above.
 

 

What you will see

After the user performs a firmware update using version LW71.xx.P025 or anything higher, the printer will then post a 32.49 Unsupported Cartridge error message.

 

Troubleshooting

Make sure to check if the supply is a genuine Lexmark toner cartridge by using the Check to Protect tool.

  • If the Lexmark toner cartridge is not genuine, please replace the printer's toner cartridge with a genuine Lexmark cartridge.
  • If the Lexmark toner cartridge is genuine, please contact Lexmark Technical Support for assistance.

Should the issue persist after a new cartridge has been replaced, please contact Lexmark Technical Support for assistance..

 

Still need help?

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Affected printer model/'s
  • Printer serial number
  • Toner/imaging unit/waste toner bottle part number and serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


 



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