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31.xx All Supplies Missing Issue

Document ID:SO8495

Usergroup :External
  Languages  
11/06/17 Properties  

Solution

Affected products

Click Properties in the title section above.

 

  

What you will see 

31.xx All Supplies Missing message refers to a specific case where 13 error codes are posted on the printer at the same time. See this sample screenshot of the errors from the embedded web server (EWS).

 

 

The 13 error codes include the following:

  • 31.30 Transfer Module or ITU Missing
  • 31.40, 31.41, 31.42 and 31.43 Toner Missing
  • 31.50, 31.51, 31.52 and 31.53 Developer Missing
  • 31.60, 31.61, 31.62 and 31.63 Photoconductor Missing

 

Suggested fix 

Powering off the printer and unplugging it from the wall outlet for an extended period of time may fix the issue. Unplugging the printer and leaving it off for at least one hour is recommended, and if possible leave the printer unplugged overnight. Should the issue persist, contact Lexmark Technical Support for further assistance.

 

Still need help?

If you need additional assistance, please go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Printer model
  • Printer serial number
  • Toner/imaging unit/waste toner bottle part number and serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks.

 

 



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