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Printer Hangs on Boot Up or when Attempting to Print a Job

Document ID:SO8488

Usergroup :External
  Languages  
10/24/17 Properties  

Solution

What you will see

  • The printer prints a report, displays 'Busy' and then fails to respond to any additional print jobs.
  • Upon rebooting the printer, the initial boot logo appears but fails to go to ready.
  • Or, the printer boots up to a Ready state, but holds at busy when simply trying to print Internal Test and Menu pages.

 

 

What to try

 Step  Action  Yes  No
 1

Power the printer OFF and ON.

Did this resolve the issue?

Test printer functions.  See Step 2.
 2

Disconnect the phone line and all data connection cables, and then repeat Step 1.

Did this resolve the issue?

Test printer functions.  See Step 3.
 3

Eliminate any issues caused by UPS battery backups, power conditioners, and surge protectors by plugging the printer directly into a wall outlet, and then repeat Step 1.

Did this resolve the issue?

Test printer functions. Contact Lexmark Technical Support  for additional troubleshooting procedures

 

 

Contacting Lexmark

If you need additional assistance, please go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Printer model
  • Printer serial number
  • Toner/imaging unit/waste toner bottle part number and serial number (Supply-related issues only)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.



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