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Printer Will Not Register Paper Loaded in the Tray

Document ID:SO8486

Usergroup :External
10/24/17 Properties  


Affected products

Click Properties in the title section above.


What you will see

A "load paper" message appears on the printer screen even when paper is loaded in the tray. 




Step 1. Check whether paper is loaded in the particular tray that is triggering the message. If there is no paper in the tray, load paper and close the drawer.


Step 2. If the message persists,  inspect the paper flag on the tray and make sure it is not broken or bound up. If it is broken or not moving up and down properly, please contact Lexmark Technical Support for further assistance.



Contacting Lexmark

If you need additional assistance, please go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Printer model
  • Printer serial number
  • Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.




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