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Intermittent Scanback Utility Errors

Document ID:SO8483

Usergroup :External
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11/06/17 Properties  

Solution

Affected products


Click Properties on the above title bar to see the full product list applicable to this article.


 

 

Overview


Getting ScanBack utility error when submitting scan profile. See screenshot below:

 

 

Resolution


Download and install the Scanback utility 5.0.2.0

 

 

Contacting Lexmark


If you need additional assistance, please go to the Lexmark support site, type your printer mode; and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Name and version of the solution
  • Affected printer model/s
  • Printer serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks.



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