This issue only happened on the devices listed below that had the PaperCut Application installed:
- Lexmark CX860
- Lexmark CX825
- Lexmark CX820
- Lexmark CX725
- Lexmark CX827
- Lexmark CX727
By default, the Card Copy Application will be locked or disabled if a PaperCut Application is installed on these devices. The steps below will show how to add the Card Copy Application on these devices having the PaperCut Application installed.
If you need additional assistance, please go to the Lexmark support site, type your printer mode; and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:
- Name and version of the solution
- Affected printer model/s
- Printer serial number
Please be near the product/s described in this article to expedite the support process and reduce callbacks.