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Cannot Register Card when "Use SSL" Is Enabled in the LDAP Settings

Document ID:SO8476

Usergroup :External
09/26/17 Properties  


Issue description

When tapping on the card reader from the printer and providing DO (Digital Office) user credentials (i.e., username and password), the printer will display “Authenticating”, “Registering card…please wait” and finally times out. This happens when “Use SSL” is selected from the (Lightweight Directory Access Protocol) LDAP settings.






In using LDAP settings as the method to validate a card, "Use SSL" should not be used. This is a limitation due to the old Java platform version used on the 2012 released printers.



The “Use SSL” setting will work only on the later Lexmark printer model releases.



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If you need additional assistance, please go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Name and version of the solution
  • Affected printer model/s
  • Printer serial number

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