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Physician Orders Routing: Troubleshooting the Error That Appears when Scanning to Remote Devices

Document ID:SO8475

Usergroup :External
  Languages  
09/27/17 Properties  

Solution

Issue description


When you scan a document through the Physician Orders Routing app, it registers an error when connecting to a remote device.

 

 

Possible cause


A possible cause why the app is unable to communicate with the remote device is due to the difference in the IP address ranges or a firewall could be blocking the app's TCP ports.

 

 

Solution

 
The Physician Orders Routing app uses the 9100 and 9500 TCP (transmission control protocol) ports on the receiving device, while the sending device uses a random /ephemeral port.

Both ports are hard coded in the app and have different functions:

  • Port 9100 is used to send the scan.
  • Port 9500 is used for the status.

 

Step Action

1


To resolve this issue, make sure to allow the 9100 and 9500 ports through the firewall.

Note: The settings for allowing ports will depend on the firewall that is currently installed on your device.
 


2


Should this issue persist, please make sure to check Contacting Lexmark section for additional troubleshooting.

 

 

  

Contacting Lexmark


If you need additional assistance, please go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Printer model
  • Printer serial number
  • Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.

   


 



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