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Excess Hole Punch Chads Lead to 401.15, 403.54, 417.33 or 450.25 Paper Jams

Document ID:SO8472

Usergroup :External
09/29/17 Properties  


Affected products

Click Properties in the title bar above to see a full list of products compatible with the regular (42K1250), and the tall (42K1580) multi-position staple punch finisher with Swedish hole punch.


What you will see

Paper jams with the following errors displayed on the control panel:

  • 403.54
  • 401.15
  • 417.33
  • 450.25

Additional identifiers: 

Hole punches in the print-coverage area:
Loose chads in the paper path and, in the chad bin, chads with a depression in the middle of the chad:
Chads appearing on output:




Chads might possibly be sticking together and accumulating in a part of the hole punch unit (mechanism) that is not easily accessible. Please contact Lexmark Technical Support for additional troubleshooting and possible service solutions.




Avoid hole punches on media where the print coverage extends into the area of the hole punch. The punch area can be up to 16.1mm from the edge of the media.

If that is not an option, then make sure to allow a delay between full-coverage punch jobs, and keep in mind that larger jobs require a longer delay between jobs.


Contacting Lexmark

If you need additional assistance, please go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need one or all of the following:

  • Name and version of the solution
  • Affected printer model/s
  • Printer serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks. 

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