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The 'Dialing' Status Message Is Not Displayed on the Control Panel when Sending a Fax

Document ID:SO8471

Usergroup :External
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09/21/17 Properties  

Solution

What you will see 
 

The control panel provides no visual indication that the modem is dialing when sending a fax. Instead, you see Ready on the screen, which then jumps immediately to a Connecting... or Sending... message.

  

Affected products

Click on Properties in the title bar above to see a full list.


 

 

Explanation

This is functioning as designed. The screen may actually initialize slower than the actual fax "Dialing" event, and since this timeframe between dialing and connecting can be very short, the firmware design triggers the device to skip the dialing message and only show Connecting and Sending messages.

 

  

Contacting Lexmark
 

If you need additional assistance, close this browser tab or go to the Lexmark support site and type your printer model to locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Printer model
  • Printer serial number
  • Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.



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