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Unexpected 'Low Disk Space. Contact Your System Administrator', 'Disk Near Full Level', or 'Un-formatted Drive' Stop Messages

Document ID:SO8464

Usergroup :External
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10/02/17 Properties  

Environment

This document is applicable to the following Lexmark printer models:

CX72x, CS72x, CX82x, CS82x, CX860, CX92x, CS92x

Solution

What you will see


"Low disk space. Contact your system administrator", "Disk Near Full Level", or "Un-formatted Drive" errors display.  

 

 

Possible cause


An incorrectly partioned hard-disk drive (HDD) is preventing the device from using the drive's entire capacity. If you see an abnormally low Optional Disk Memory value of 4.6GB, then proceed to the solution below. 

To obtain this value, go to Reports > Print > Print Directory report.

Illustration

  

 

Solution


Perform a single-pass HDD disk erase to fix this issue.

From the embedded web server (EWS): 

  1. Obtain the device's TCP/IP address. If unsure how to obtain this address, print or view this address by selecting Reports > Network > Network Settings Page from the control panel.
  2. Enter the IP address into a browser's web address bar, for example, http://device_ip_address.
  3. Navigate to Device > Maintenance.
  4. Select the following settings under Erase Hard Disk:
    • Sanitize all information on hard disk
    • 1 Pass Erase (method)
    • Erase downloads
    • Erase buffered jobs
    • Erase Held Jobs (All held jobs)
  1. Select Start.

Illustration

 

From the control panel:   

  1. Navigate to Settings Device > Maintenance > Out of Service Erase > Sanitize all information on hard disk (check the box on the right to select all options below).
  2. Tap the green ERASE icon.

 Illustration

 

 

Contacting Lexmark

If you need additional assistance, please go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Printer model
  • Printer serial number
  • Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

Please be near the product/s described in this article to expedite the support process and reduce callbacks. 



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