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Lexmark C935 and X94x – A Blue Color in Some Areas on the Printout

Document ID:SO8460

Usergroup :External
  Languages  
08/31/17 Properties  

Solution

Overview

 
The printout exhibits a blue color in some images. The print quality page has a very light blue background which sometimes cannot be seen. See sample printouts below:

 

 

NOTES:

  • This issue includes the copy quality output as well.
  • All other prints – like a demo page and other internal pages, including printing from application and copying – exhibit a BLUE effect on selected pages.

 

 

Troubleshooting


Perform these steps below to fix the issue.

Step Action Yes No
1


Check the printer supply levels (i.e., toner cartridge, imaging unit, maintenance kits) and replace if necessary.

Did this resolve the issue?
 

Issue resolved See Step 2.
2


Load a new, dry, supported media. Then re-print to see whether this issue persists.

Has the print quality improved?
 

Issue resolved See Step 3.
3


Check the printer paper settings (i.e., paper size and type) and ensure that they match correctly to the paper loaded in the tray.

Did this resolve the issue?
 

Issue resolved See Step 4.

4


Ensure that the paper path is free from any contamination.

Did this resolve the issue?
 

Issue resolved Contact Lexmark Technical Support.

 

 

Contacting Lexmark


If you need additional assistance, please go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Name and version of the solution
  • Printer serial number (C935/X94x
  • Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.

  

 



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