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Black Disappears from Copy Jobs on the Lexmark X73x and X74x Series MFPs

Document ID:SO8441

Usergroup :External
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08/21/17 Properties  

Solution

What you will see

No black output results when performing a copy job. This does not affect print jobs or printing from a computer or USB flash drive, or viewing a Scan-to-USB file. This copy issue has been seen on machines that have been in service for a long time.

 

 

 

Affected products

Click Properties in the title bar for a full list of products.

 

 

Solution

Contact Lexmark Technical Support for additional troubleshooting and reference this KB article ID# SO8441. It is possible that the transfer belt module will need to be replaced.

 

 

Explanation

 

Color calibration for copy mode is failing and this is likely due to a sensor that has accumulated excess toner.

 

 

Contacting Lexmark

If you need additional assistance, close this browser tab to return to your product support page, and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

Please be near the product described in this article to expedite the support process and reduce callbacks. 



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