What you will see
No black output results when performing a copy job. This does not affect print jobs or printing from a computer or USB flash drive, or viewing a Scan-to-USB file. This copy issue has been seen on machines that have been in service for a long time.
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Contact Lexmark Technical Support for additional troubleshooting and reference this KB article ID# SO8441. It is possible that the transfer belt module will need to be replaced.
Color calibration for copy mode is failing and this is likely due to a sensor that has accumulated excess toner.
If you need additional assistance, close this browser tab to return to your product support page, and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:
- Name and version of the solution
- Affected printer model
- Printer Serial Number (SN)
Please be near the product described in this article to expedite the support process and reduce callbacks.