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Lexmark CS92x & CX92x – 243.36 Paper Jam Issue when Printing from the 2500 - Sheet Tray

Document ID:SO8402

Usergroup :External
08/22/17 Properties  


This document is applicable to the following Lexmark printer models:

  • Single function: CS921, CS923, CS927 and C9235
  • Multi function: CX920, CX921, CX922, CX923, CX924,CX927, XC9225, XC9235, XC9245, XC9255 and XC9265


Table of contents


Issue description

When printing from the 2500-sheet tray, the printer registers a 243.36 paper jam error code.



Recommended solution

It was discovered that the main cause of this issue is the incorrect loading of media in the 2500-sheet tray. To resolve this issue, follow the procedures below:

Step Action Yes No


Check the condition of the paper loaded in the 2500-sheet tray.


Is the paper properly loaded in the tray?


Issue resolved See Step 2.


Replace the paper in the tray with a fresh ream of media and make sure that it is the correct size and is properly loaded.


Did this resolve the issue?


Issue resolved See Contacting Lexmark.



Go to Table of Contents

Contacting Lexmark

If you need additional assistance, please go to the Lexmark Support site, type in your printer's model and locate Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Printer model
  • Printer serial number
  • Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


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