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Lexmark CS92x & CX92x – Skewed Printout when Paper Is Loaded from HCIT

Document ID:SO8401

Usergroup :External
08/22/17 Properties  


This document is applicable to the following Lexmark printer models:

  • Single function: CS921, CS923, CS927 and C9235
  • Multi function: CX920, CX921, CX922, CX923, CX924, CX927, XC9225, XC9235, XC9245, XC9255 and XC9265


Table of contents


Issue description

When printing from the High Capacity Input Tray (HCIT), the printouts come out skewed. Observers say that the issue usually occurs right after the tray has been loaded with paper.



Possible cause

A number of possible causes might produce this issue. Here are a few of them:

  • Paper damage such as paper edge curled and dog ears  
  • HCIT or 3000-sheet tray is not properly latched to the printer
  • Paper size loaded in the tray is incorrect


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Recommended solution

Perform these steps below to fix the issue:

Step Action Yes No


Check the condition of the paper loaded in the HCIT or 3000-sheet tray.


Does the paper exhibit any damage such as dog ears, excessive curl, or damaged edges?


See Step 2. Issue resolved


Replace the paper in the tray with a fresh ream of media and make sure that it is the correct size.


Did this resolve the issue?


Issue resolved See Step 3.


Make sure the floor is flat, level, and even under the printer as well as under the input and output options.


Did this resolve the issue?


Issue resolved See Step 4.


Check the latch engagement of the HCIT to make sure both latches are fully engaged. See sample images below of a properly latched HCIT.



Are the latches on the HCIT fully engaged?


Issue resolved See Contacting Lexmark.



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Contacting Lexmark

If you need additional assistance, please go to the Lexmark Support site, type in your printer's model and locate Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Printer model
  • Printer serial number
  • Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


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