Thank you for your feedback



Lexmark CS92x & CX92x – 295.01 and 284.15 Paper Jam Issue when Using the ADF

Document ID:SO8400

Usergroup :External
  Languages  
08/22/17 Properties  

Environment

This document is applicable to the following Lexmark printer models:

  • Single function: CS921, CS923, CS927 and C9235
  • Multi function: CX920, CX921, CX922, CX923, CX924, CX927, XC9225, XC9235, XC9245, XC9255 and XC9265

Solution

Table of contents

 

 


Issue description
 

When you copy / scan a document through the Automatic Document Feeder (ADF), the paper is picked, but then it stops midway. It then registers a 295.01 or a 284.15 paper jam error code.


 

 


Resolution


Lexmark determined that the cause of this issue is due to a contaminated ADF sensor. To resolve this issue, clean the ADF sensor and make sure that it is clear from any particles or residues.


(A) Automatic Document Feeder (ADF) Sensor

 

NOTE: You can use a cotton swab in cleaning the ADF Sensor.

 

 

 Go to Table of Contents


Contacting Lexmark
 

If you need additional assistance, please go to the Lexmark Support site, type in your printer's model and locate Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Printer model
  • Printer serial number
  • Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.

 



Link:
Please enter the email address you would like to send a copy of this page to.