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Lexmark CS92x & CX92x – Paper Jam Issue Caused by a Missing / Dislodged Tray Caster Wheel

Document ID:SO8399

Usergroup :External
  Languages  
08/22/17 Properties  

Environment

This document is applicable to the following Lexmark printer models:

  • Single function: CS921, CS923, CS927 and C9235
  • Multi function: CX920, CX921, CX922, CX923, CX924 and CX927, XC9225, XC9235, XC9245, XC9255 and XC9265

 

Solution

Table of contents

 


Issue description
 

You may encounter a paper jam issue when printing from the high capacity input tray (HCIT) that is caused by a missing 3000-sheet tray caster wheel located in the front-left part of the assembly.

 

 

 


 

Explanation


The uneven level or the incorrect height of the HCIT basically causes this issue. Anything which modifies the height/levelness of the HCIT can cause this type of paper jam. Other scenarios include the uneven installation of the brackets and damaged printer parts.

 

 

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Troubleshooting
 

The following steps can help prevent and resolve the paper jams issues caused by the HCIT or 3000-sheet tray.

  • Locate the missing 3000-sheet tray caster wheel and attempt to re-install it to the HCIT.
  • To clear paper jam from Door C, slide the 3000‑sheet tray to the right (If installed), open the door and clear the paper jam.
  • Make sure that both the printer and HCIT is on a flat, sturdy, and stable surface.

If the issue persists and the 3000-sheet tray caster wheel is missing / cannot be installed, please refer to the Contacting Lexmark section below.

  

 

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Contacting Lexmark
 

If you need additional assistance, please go to the Lexmark Support site, type in your printer's model and locate Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Printer model
  • Printer serial number
  • Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.

 



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