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Lexmark CS92x, CX92x and XC9225 – Multi-purpose Feeder Errors Seen on the Printer

Document ID:SO8391

Usergroup :External
  Languages  
08/22/17 Properties  

Environment

This document is applicable to the following Lexmark printer models:

  • Single function: CS921, CS923, CS927 and C9235
     
  • Multi function: CX920, CX921, CX922, CX923, CX924, CX927XC9225, XC9235, XC9245, XC9255 and XC9265

Solution

Table of Contents

 


What you will see


The errors 200.06, 200.09, 200.10, 297.03 and 250.04 are seen on the printer when using the Multi-purpose Feeder (MPF).
 

 


 

Possible cause


Here are two areas affecting the paper feeding in the MPF:

Areas Description
Edge Guide Placement
The MPF only has side edge guides to keep the paper straight. If they are not snug (but not too tight), then the paper can skew and this can lead to jams.
 
Loading condition


If the paper is pushed or knocked out of the proper position, such as:

  • Not loading sheets fully into the tray
  • Opening and closing door C while paper is still in the MPF
  • MPF kick plate operation in picking sheets at the bottom of the tray

These can lead to conditions where the paper is not in a viable pick position.
 

 

 

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Solution


Perform these steps below to fix the issue.

Step 1. Make sure the edge guides are snug to the paper, but not pinching it, and that the paper is fully supported.

Step 2. Ensure that the paper is fully seated into the MPF tray, with the sheets' leading edge firmly against the dam.
 

Step 3. Find the long grain direction in loading paper (the direction that the paper has more beam strength). This may help the sheets to feed better.

 

 

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Explanation


Paper has different beam strength depending on which direction it is cut. Because the paper fibers tend to lineup in one direction, that direction tends to have a higher beam strength (which is the strength that a sheet uses to hold a flat shape when unsupported on one side).

How to find the paper long grain direction

If you hold a sheet on its short edge side and let the other side float free, and then hold it only by the long edge side and leave the other side free, you will find that one of those positions tends to have the paper sticking out straight more, while the other tends to droop more. The direction that stands out more is the higher beam strength direction and will be the long grain direction.

 

 

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Contacting Lexmark


If you need additional assistance, please go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Printer model
  • Printer serial number (CS92x/CX92x)
  • Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.

  

 

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