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Lexmark CS92x, CX92x and XC9225 – Output Capacity: Failure to Meet Booklet Tray Stack Height Specification on Some Media

Document ID:SO8374

Usergroup :External
08/22/17 Properties  


This document is applicable to the following Lexmark printer models:

  • Single function: CS921, CS923, CS927 and C9235
  • Multi function: CX920, CX921, CX922, CX923, CX924, CX927XC9225, XC9235, XC9245, XC9255 and XC9265



Table of Contents


Issue description

Absorbed moisture causes the sheets to curl or swell. This can cause the media to fail to meet the tray's stack height, yet still trigger the "Bin Full" message.

Booklet fails with the following scenarios:               

  • 10-sheet saddle-stitch on 217 – SRA3 paper
  • 164 Ledger paper, and 312 – A3 paper
  • 3-sheet bi-fold on 301 – A4 paper
  • 3-sheet saddle-stitch on 312 – A3 paper



Booklet tray output capacity

This table shows the Booklet tray output capacity specifications:


Booklet options Output capacity
Saddle stitch 1-3 sheets per set with 20 sets max
4-10 sheets per set with 10 sets max
11-20 sheets per set with 5 sets max
Letter Fold 1 sheet per set with 30 sets max
2 or 3 sheets per set with 10 sets max



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Perform these steps below to fix the issue:


Step Action
Change the paper being used with a fresh ream of paper. Note: Using a newly opened ream of paper results in less curl. Some media will exhibit less curl and absorb less water than others.

Reduce fuser temperature to reduce paper curl. This is done by changing some settings on the printer:

  • For monochrome print jobs with Plain paper type, change the Texture from Normal to Smooth
  • For color print jobs on CS921/CS923/CX921/CX922 models with Plain paper type, change the Texture from Normal to Rough.
  • For color jobs on CX924 model, change the Paper Type from Plain to Letterhead and also change Texture from Normal to Smooth (This slows down the steps to the half).

Changing the paper settings can be done either on the printer's control panel or via embedded webserver (EWS – typing the printer IP on a browser) and navigate through Settings > Paper > Media Configuration > Media Types > Plain Paper > Texture or Weight.



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Contacting Lexmark

If you need additional assistance, please go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Printer model
  • Printer serial number (CS92x/CX92x)
  • Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.



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