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Lexmark CS92x & CX92x – Collated Printouts Are Falling Off Bin 2

Document ID:SO8354

Usergroup :External
08/22/17 Properties  


This document is applicable to the following Lexmark printer models:

  • Single function: CS921, CS923, CS927 and C9235
  • Multi function: CX920, CX921, CX922, CX923, CX924, CX927, XC9225, XC9235, XC9245, XC9255 and XC9265


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Issue description

When printing, scanning, or copying documents using the collate feature of the printer, the paper falls off Bin 2. 




It has been observed that this issue is due to different sized media stacked on Bin 2, where large paper (i.e., A3 or SRA3) is stacked on top of smaller media (i.e., A5). When a number of small media is printed, the large media will begin to drape off the end of the tray and end up reversing the angle that the paper lays.This will eventually push or slide the media off the end of the tray. 

If the paper is all the same size, this issue will not occur.



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To prevent this issue from occurring, please follow the recommendations provided below:

  • Do not stack large media on top of small media in Bin 2 of the floor finisher.
  • Remove any media that are currently stacked in Bin 2 when changing the paper size.
  • Make sure to print one size of media on the tray when using collate.



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Contacting Lexmark

If you need additional assistance, please go to the Lexmark Support site, type in your printer's model and locate Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Printer model
  • Printer serial number
  • Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


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