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32.xx Replace Unsupported Fuser Error

Document ID:SO8346

Usergroup :External
08/17/17 Properties  


This document is applicable to the following Lexmark printer models:

  • Single function: MS71x, MS81x, M5155, M5163, M5163dn, & M5170
  • Multi-function: MX71x, MX81x, XM5163, XM5170, XM7163, & XM7170


What you will see

When you power the printer On, you will encounter the following Unsupported Fuser Error Codes:

32.15 32.24 32.33
32.18 32.27 32.36
32.21 32.30 32.39


Recommended fix

These listed error codes indicate that the printer has detected a Non-genuine fuser installed. Make sure to power the printer Off, install a Genuine Lexmark fuser and then power it back On to restore it to the Ready state.

Before removing the fuser, make sure to take caution since the Inside of the printer might be hot. Follow the instruction provided by the image below to avoid any injury. 




Your Lexmark printer is designed to function best with Genuine Lexmark supplies and parts. Using third-party / non-genuine supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.

IMPORTANT! Use of third-party supplies or parts can affect warranty coverage. Damage caused by the use of third-party supplies or parts may not be covered by the warranty.


Still need help?

If you require additional assistance, please close this window and locate  Get In Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce callbacks.


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