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295.20 Automatic Document Feeder (ADF) Jam

Document ID:SO7951

Usergroup :External
11/08/17 Properties  


Affected products

Click Properties in the title section above.




What you will see

A 295.20 paper jam error resulting from more than one page getting pulled into Auto-document Feeder (ADF) at the same time





  1. Check for anything binding paper together such as staples, paper clips, binder clips, or pages with bent corners (dog-ears). 

  2. If problem persists, clean ADF pick rollers, belt and the separator roller.

To do this:

Step Action Image

Open the ADF cover to expose the pick-roller assembly.


Clean both pick rollers and the belt with a lint-free cloth and a safe solvent such as isopropyl alcohol. 


With ADF cover still open, remove the green separator roller access cover.


Lift the tab (A) on the separator roll hub, and slide the separator roll off the shaft.


Again, with a lint-free cloth and a safe solvent such as isopropyl alcohol, clean the separator roller.


IMPORTANT! Do not use hard solvents or hand sanitizer to clean rubber surfaces. 




As mentioned above, this error is triggered when the ADF pick-feed assembly senses more than one sheet being pulled from the tray.



Still need help?

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Printer model
  • Printer serial number (Should you need help locating these, click here)
  • Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

Please be near the product/s described in this article to expedite the support process and reduce callbacks. 




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