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Lexmark MX71x & MX81x – Unable to Clear the ADF Maintenance Intervention Message

Document ID:SO7938

Usergroup :External
  Languages  
09/11/17 Properties  

Solution

Issue description
 

When the printer posts the intervention message "Scanner Maintenance required, use ADF kit [80]," installing the maintenance kit (Part Number: 40X8431) will not be able to clear the message.

 

 

Solution
 

The issue will occur if the ADF Separator Roll and Pick Assembly Counter is not reset after a new ADF Maintenance Kit installation. Follow these steps below to fix the issue:

 

Step Action Yes No

1


Go to the printer's Configuration menu:

  • Power off the printer.
  • Press and hold 2 and 6 simultaneously.
  • Power on the printer.
  • Release the buttons when splash screen appears. 

In the Configuration Menu, navigate to Reset ADF Maintenance Kit CounterReset Separator Roll and Pick Assembly Counter.

 

Did this resolve the issue?

 

Issue resolved See Step 2.

2


Upgrading the printer’s firmware to LW60.xx.P643 or higher should be able to clear the Scan ADF Maintenance message. Click the link to know more about how to download and install the latest Lexmark firmware.

 

Did this resolve the issue?

 

Issue resolved Contact Lexmark Technical Support.

 

 

Contacting Lexmark
 

If you need additional assistance, please go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Printer model
  • Printer serial number (MX71x/MX81x)
  • Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.

 

 



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