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Lexmark CS82x, CX82x & CX860 – Troubleshooting a 240.84 Service Error Code

Document ID:SO7873

Usergroup :External
  Languages  
09/22/17 Properties  

Solution

Issue description
 

When you print from the multipurpose feeder (MPF) and it runs out of paper, the printer registers a 240.84 service error code instead of prompting it to load the MPF tray.

 

 

Explanation


A possible cause of this issue is due to the MPF media present sensor being dislodged or not in It's correct position as shown in the image below.


(A) MPF media present sensor in correct position (B) Dislodged MPF media present sensor

 

 

Recommended solution
 


Step Action Yes No
1

Use a spring hook, or comparable tool, to pull the dislodged MPF media present sensor back into its correct position (C).



 

Did this resolve the issue?

 

Issue resolved See next step 2.  
2

Hold the MPF tray media flag to cause the indicator light to switch ON. The light ON would indicate media is present.

 

 

Does the light turn off and on? 

The sensor is  functioning properly. See next step 3

 

See Contacting Lexmark


 

3

Does the media flag move freely and with little resistance?

Does the light switch OFF without media being present or loaded into the tray?

Continue testing to see if the error returns. 

Try to push or pull the flag downward into its socket (fulcrum, pivot) to snap the sensor arm back into place.

See Contacting Lexmark.

 

 

Contacting Lexmark


If you need additional assistance, please go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Printer model
  • Printer serial number (CS82x/CX82x/CX860)
  • Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.

   



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