To resolve this, remove the shipping retainer from the scan unit.
- Look underneath the scanner. You should see a picture of a locker (locked and unlocked).
- Look for the switch that locks or unlocks the optical unit. (This is generally located underneath the lamp but on some scanners it may be located in the middle of the bottom side.)
For more information on removing the retainer, see the
MFP User's Guide. Click on your language and then choose your MFP model under
Multifunction.