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MS911 & MX91x – Print Quality Diagnostic Tool

Document ID:SO7784

Usergroup :External
08/22/17 Properties  


Print Quality; Diagnostic Tool; Print defect; Diag tool; Print Quality does not meet expectations


Print Quality Overview 

Compare your print sample to the images below. If you see a similar image, click the link below the image for diagnostic information.

If the printer is a multi-function device with a scanner (MX91x device), confirm the print quality issue is not a scanner problem by printing from a computer, or by printing a menu demo page directly from the printer:  Menu > Reports > Print Demo. If the print quality issue only appears on scanned documents or copies, click here for diagnostic information.



Print Samples 


Click the Images for More Information

Vertical Line of Toner is Seen on Edge of Page

  Vertical Voids or White Streaks   Print in a Long-Edge Fed (LEF) Paper Is Cut Off

Sharp White Lines on the Printed Page   Dark Banding in Process Direction   White Lines in Horizontal (Process) Direction
Half-tones on Copies and Scans Appears to be too Light   ...   ...
... ...




Contacting Lexmark

If you need additional assistance, please go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Printer model
  • Printer serial number (If you need help locating these, click here.)
  • Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


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