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200.13 Paper Jam Error and/or Grinding Noise when Printing

Document ID:SO7783

Usergroup :External
10/09/19 Properties  


Affected Products:

Single-Function:  C4150, CS72x

Multifunction: CX72x, XC4150 

Issue Description:

The printer encounters a 200.13 paper jam error message when the media stack slides back from the pick position due to the rear restraint being improperly set.



  1. Make certain that the rear restraint (C) position is properly set.
    • It should not be too far back in the tray. If it is too far back, it can cause media to get stuck in the lift plate: (A) below.
    • The media sheets should also lie flush up against the wall (B) and they ought to match the media size set for use in the tray. 

  2. Properly align the media with the tray restraints.

    Size indicator and rear restraint indicator are aligned. Size indicator and rear restraint indicator are NOT aligned.

    In the CS72x / CX725 printers, the lift plate opening is large. It must be large because the tray's side restraints require a large range of motion when smaller sized media is printed.


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