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Lexmark MS and MX310, 410, 510, 610 Series Printers and MFPs – Print Quality Diagnostic Tool

Document ID:SO7781

Usergroup :External
11/15/17 Properties  


Print Quality; Diagnostic Tool; Print defect; Diag tool; Print Quality does not meet expectations


Print quality overview

Compare your print sample to the images below. If you see a similar image, click the link below the image for diagnostic information. If the printer is a multi-function device with a scanner (MX31x, MX41x, MX51x, or MX61x device), confirm the print quality issue is not a scanner problem by printing from a computer, or by printing a menu demo page directly from the printer:  Menu > Reports > Print Demo. If the print quality issue only appears on scanned documents or copies, click here for diagnostic information.



Print samples (Index) 

Click images for troubleshooting information

or Light Print

Blank Print Solid Black
Vertical Band of Toner in the Middle of the Page Missing
or Incomplete Print
Printed Image or Text Is Wavy
Horizontal Dark Band
(37mm or 1-1/2" from top of page)
Print Image Is Cut-off
at Trailing Edge
Treeing or Wrinkling of Paper
Light Print or Voids Running at the Edge of Printed Page Fuse Grade Failure (Toner Smear) on Label or Bond Media  Light or Faint Vertical Streaks
/Starvation in the Print
 Repeating Spots or Horizontal Lines About 97mm (3.8 inches)
Random Spots or Marks on the Printout Repeating Background/Gray Marks Down the Page  Full Page Background or Gray Print
Vertical Dark Band
on Edge of Print
 Toner not fused to the paper

Toner Leaks leading to Print Quality Issue

 Article ID# FA1141, to include the following symptoms:

  • Light Vertical Band
  • Light Vertical Streak
  • Starvation

Vertical Streaks and Background and/or Smudges

Article ID# SO8240, to include the following symptoms:

  • Smudges
  • Vertical white streaks
    on black images
  • Vertical white streaks
    on black text





Contacting Lexmark

If you require additional assistance, please close this window and locate  Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN), as well as the cartridge part number and serial number. If you need help locating these, click here.

Please be near the products described in this article to expedite the support process and reduce callbacks. 

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