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MS71x, MX71x, MS81x & MX81x - Print Quality Diagnostic Tool

Document ID:SO7777

Usergroup :External
12/01/17 Properties  


This document is applicable to the following Lexmark printer models

  • Single function: Lexmark MS710, MS711, MS810, MS810de, MS811, MS812, MS812de, M5155, M5163, M5163dn, & M5170
  • Multi-function: Lexmark MX710, MX711, MX810, MX811, MX812, XM5163, XM5170, XM7155, XM7163, & XM7170


Determining causation

First, identify if a specific function is triggering the print quality (PQ) issue.

 If PQ issues occur with... Then...

ALL job-types

e.g., PC print job, Copy and Fax

Continue to Instructions below.

Copying only

Print a demo page for additional confirmation. To do this, navigate to Menu > Reports > Print Demo using the navigational buttons on the printer.

Does the demo page reveal the same print defect?

If no, Click here for additional scanner-related diagnostic information.

If yes, continue to Instructions below.

PC print jobs only

Print a demo page for additional confirmation.

These issues are often fixed using a combination of app, driver, and printer setting adjustments.

If no, perform a separate search within Knowledgebase or contact Lexmark Technical Support for additional assistance.

If yes, continue to Instructions below.




  1. Download and print the print quality test page (PQTP).

PQTP – 8.5 × 11" (Letter)

PQTP – 210mm × 297mm (A4)


  1. Using the PQTP Comparison table below,  identify the sample number (#) and description that best matches your print sample
If... Then... And...
Your sample matches any of those in blue... Likely a new Imaging Unit is required.

You can order this item from any vendor that sells Lexmark supplies.

Your sample matches any other #'d sample... Click on the image to see if an article exists that contains additional diagnostic information... Follow the suggestions in the affiliated article.
  1. Contact Lexmark Technical Support and provide the agent with this article's ID# SO7777, and the sample number (#)  that most closely resembles your print quality test page. 


Sample of an ideal printout



 PQTP comparison table and article links

Click on images to identify any additional troubleshooting information.

1. Blank page 2. Near blank page 3. Washed-out print

4. Faint
or light print
5. Poor print quality in cold environments 6. Partial print


A6 Size setting


Envelope 10


10. Partial print on one side of the page 11. Vertical faint /
light bands
12. Vertical faint / light streaks 13. Blotchy / Faint / Inconsistent Print
14. Gray horizontal band and missing print 15. Random marks / spots 16. Repeating marks or lines
17. Vertical smear lines with specific spacing between lines 18. Unfused toner smearing 19. Dark vertical streaks
20. Repeating gray marks / Background with voids 21. Full page gray background (no white areas)
22. Black vertical streaks 23. Dark vertical bands / Bars
24. Partial black pages 25. One-third (1/3) of the Print is Gray and the rest is black
26. Solid black page 27. Folded or wrinkled paper 28. Fine lines are not printed clearly
  Fine Lines in DBCS Fonts (Specifically Chinese Characters)
Are Not Printed Clearly.
No Image Available.
Click here for more Information.
29. Page is shifted down the page/ poor registration
30. Compressed print
31. Compressed print with horizontal bands

32. Line on the bottom of the page when copying using the ADF Full page with gray Background - No Border  Partial print - Tray configuration issue




Contacting Lexmark


If you need additional assistance, please go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Printer model
  • Printer serial number
  • Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues), click here for help identifying these numbers.

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


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