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Lexmark Surge Protector 110/220 Help and Resources

Document ID:SO7602

Usergroup :External
  Languages  
11/29/17 Properties  

Problem

Surge 220;

Solution

Contents

 

 

What is it 

The Surge Protective Device (SPD) is ... Benefits

Lastly, you can safely recommend the SPD, knowing that... 

A new, uniquely designed product that safeguards Lexmark's full line of laser printers and MFPs.
  • Protect your investment
  • Peace of mind
  • Potentially reduce valuable down-time
  • Positive experience

Lexmark has developed a product that meets our own stringent safety standards. These same standards have prevented many in the support and engineering communities from recommending the use of other competing surge protectors.


 

Warranty information

Basic warranty

One year next business day replacement.

UNDER NO CIRCUMSTANCES SHOULD ANY DEVICE OTHER THAN A LEXMARK LASER PRINTER BE CONNECTED TO THE LEXMARK SURGE PROTECTOR. LEXMARK WILL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGE TO ANY OTHER DEVICE CONNECTED TO A LEXMARK SURGE PROTECTOR.

 

Extended warranty

An extended warranty is not available; however, the surge protector will assume the warranty duration of any printer that it is attached to.

 

 

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Diagnostic summary

Question If Yes...  If No...
  1. Is the light on?

The surge protector is fine.

Instruct the customer to confirm that all plugs are fully seated into the printer and surge protector.

Plug the surge protector into a different power outlet, and then see Question 2... 
  1. Is the light on when plugged into a different outlet that is known to work?
The original wall outlet has a problem or there's a blown circuit or fuse. The device is defective. Before replacing the device, instruct the customer to plug the printer directly into an outlet that is known to work, and see Question 3...
  1. Is the device working when directly plugged into an outlet that is known to work?
Replace the surge protector.

The surge protector failed to protect the printer.

Replace the surge protector and depending on the printer's warranty type: 

  • If LES, then send a replacement printer.
  • If On-Site, then a send technician with applicable "No Power" FRUs; i.e., Power Supply.
UNDER NO CIRCUMSTANCES SHOULD ANY DEVICE OTHER THAN A LEXMARK LASER PRINTER BE CONNECTED TO THE LEXMARK SURGE PROTECTOR. LEXMARK WILL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGE TO ANY OTHER DEVICE CONNECTED TO A LEXMARK SURGE PROTECTOR.

 See the User's Guide for additional troubleshooting information.

 

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Questions and answers
 

  1. Will a surge through a fax line be protected against in the event that the surge protector is not plugged in?

Answer: Partial protection will be available; however, you will lose some of the grounding protection.

  1. Does the surge protector regulate voltage to prevent low power situations such as brownouts?

Answer: No.

  1. Is power required for phone line protection?

Answer: No, fax protection is independent of whether power is being provided to the device. However, the phone line still requires a proper ground, which is achieved by plugging the cord into a grounded outlet.

  1. Is phone line protection LED behavior different power outage scenarios?
A phone line surge witnessed with... Results in this LED state... Still protected?
No power to the device... Off Yes, even though the LED receives its power from the AC outlet. 
Power available to the device... On Yes.
  1. What types of events will blow the internal fuses? 

Answer: Overload on the AC output or failure of the surge protecting devices within the AC surge protector.

  1. Will repeated surges weaken the device over time?

Answer: Over the course of time, multiple surge events will weaken the internal surge protecting components, which can lead to eventual failure. This is normal behavior since surge protectors absorb the surge energy in order to protect the AC loads and the fax line.

NOTE: The LED does not report Internal fax protection component failure.

  1. If someone plugs the LV model (SPD0001) into a 220-240v socket, will they void the warranty?

Answer: Yes; however, it is not likely to happen and EMEA will have an HV model (SPD0002) available in September.

  1. Is the warranty void if a customer is using this surge protector with an unsupported (non-Lexmark) device?

Answer: Yes.

  1. What is the difference between a surge and a spike, and does this product protect against both?

Answer: A surge is a voltage increase that lasts at least three nanoseconds and a power spike is brief jump in voltage that lasts for one or two nanoseconds. Yes, the surge protector protects against both spikes and surges.

 

 

 

Additional resources

Setup Sheet

User's Guide (PDF)

(HTML)

Safety Information Sheet

Warranty  

 

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