|The Surge Protective Device (SPD) is ...||Benefits||
Lastly, you can safely recommend the SPD, knowing that...
|A new, uniquely designed product that safeguards Lexmark's full line of laser printers and MFPs.||
Lexmark has developed a product that meets our own stringent safety standards. These same standards have prevented many in the support and engineering communities from recommending the use of other competing surge protectors.
One year next business day replacement.
UNDER NO CIRCUMSTANCES SHOULD ANY DEVICE OTHER THAN A LEXMARK LASER PRINTER BE CONNECTED TO THE LEXMARK SURGE PROTECTOR. LEXMARK WILL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGE TO ANY OTHER DEVICE CONNECTED TO A LEXMARK SURGE PROTECTOR.
An extended warranty is not available; however, the surge protector will assume the warranty duration of any printer that it is attached to.
|Question||If Yes...||If No...|
The surge protector is fine.
Instruct the customer to confirm that all plugs are fully seated into the printer and surge protector.
|Plug the surge protector into a different power outlet, and then see Question 2...|
||The original wall outlet has a problem or there's a blown circuit or fuse.||The device is defective. Before replacing the device, instruct the customer to plug the printer directly into an outlet that is known to work, and see Question 3...|
||Replace the surge protector.||
The surge protector failed to protect the printer.
Replace the surge protector and depending on the printer's warranty type:
See the User's Guide for additional troubleshooting information.
Questions and answers
Answer: Partial protection will be available; however, you will lose some of the grounding protection.
Answer: No, fax protection is independent of whether power is being provided to the device. However, the phone line still requires a proper ground, which is achieved by plugging the cord into a grounded outlet.
|A phone line surge witnessed with...||Results in this LED state...||Still protected?|
|No power to the device...||Off||Yes, even though the LED receives its power from the AC outlet.|
|Power available to the device...||On||Yes.|
Answer: Overload on the AC output or failure of the surge protecting devices within the AC surge protector.
Answer: Over the course of time, multiple surge events will weaken the internal surge protecting components, which can lead to eventual failure. This is normal behavior since surge protectors absorb the surge energy in order to protect the AC loads and the fax line.
NOTE: The LED does not report Internal fax protection component failure.
Answer: Yes; however, it is not likely to happen and EMEA will have an HV model (SPD0002) available in September.
Answer: A surge is a voltage increase that lasts at least three nanoseconds and a power spike is brief jump in voltage that lasts for one or two nanoseconds. Yes, the surge protector protects against both spikes and surges.
User's Guide (PDF)