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The Printer Displays a 282.03 Automatic Document Feeder (ADF) Error

Document ID:SO7601

Usergroup :External
  Languages  
03/09/18 Properties  

Solution

Affected Products:

Single-Function: MS710, MS711, MS810, MS811, MS812, MS817, MS818, M5155, M5163, M5170

Multifunction: MX710, MX711, MX717, MX718, MX81x, XM51xx, XM52xx, XM71xx, XM72xx

Issue Description:

The printer posts a 282.03 error when scanning using the ADF.


Possible Cause

The error will appear if the ADF pick rollers are unable to pick, or have difficulty picking, paper from the ADF.
The failures happen on the first pick attempt on the initial page.

 

Solution:

This error can be easily resolved by implementing the following troubleshooting steps.

  1. Check for staples and paper clips before loading paper into the ADF. See the sample image below:
     

     
     
  2. Check the ADF pick roller tires for debris, wear, and/or damage.
    If debris is found, clear the debris from the ADF pick roller tires.
     
    1. Open the ADF cover and you will see the pick roller assembly.
      In the right-hand image, the red arrow is pointing to the pick roller assembly.

       

 

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)
  • Printer serial number
  • Toner/imaging unit/waste toner bottle part number and serial number 

 



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