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Device Quotas – Unable to Track Scan Usage when Using Any Scan-related Application

Document ID:SO7500

Usergroup :External


Cannot track usage; Tracking limitation; Scan usage not accounted; Count does not increase; Scan not tracked using any scan application; Problem accounting scan jobs; Issue with Scan usage job accounting; Flash drive scan template required; eSF applications; Embedded solutions framework apps;


What you will see

The Device Quotas app cannot track scan usage. This happens regardless of which app is being utilized to initiate the scan job.

For example:

If... Then...

You initiate a SNF* scan with the following appropriate Function Access Controls (FACs)...

Copy Function ES_Users_Template
Email Function ES_Users_Template
Fax Function ES_Users_Template
Flash Drive Scan No Security
App 1 ES_Users_Template
App 2 ES_Users_Template
Scan to Network ES_Users_Template

Note: These settings are found under embedded web server (EWS) > Settings > Security > Security Setup > Access Controls > under Function Access/ and Device Apps/ or Device Solutions/.

It results in a successful scan, but Device Quotas fails to account for the completed scan job.

* Scan to Network Folder 


Suggested Action

Assign a valid security template (i.e., "ES_Users_Template" or "ES_Admins_Template") to both the “Flash Drive Scan” access control and the app being utilized.



In order for Device Quotas to track scan jobs, you will need to have a template applied to the Flash Drive Scan access control for any scan-destination type or app utilized.


Still need help?

If you require additional assistance, please contact Lexmark Technical Support. NOTE: In order to expedite the support process, please be prepared to provide information regarding your issue, e.g., name and version of solution, problem description, and affected printer models.

Additional information may be requested by the support agent.


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