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Lexmark X65x – Unable to Save an ADF-Scanned Multipage Document into a Single File on a Mac OS Lion

Document ID:SO7477

Usergroup :External
09/03/19 Properties  


Cannot save as 1 file; Via Auto Document Feeder; Only one page saved; Issue scanning multipage doc; Multi-page; Scan via ADF;


Mac OS X 10.7.5; USB-connected;


What you will see

When scanning a multipage document via the Auto Document Feeder (ADF), the result is a single file with one (1) page ONLY.

NOTE: This problem is encountered on Lexmark X65x MFPs that are USB-connected on a Macintosh OS X 10.7.x.


Suggested action

Please contact Lexmark Technical Support for assistance in installing a patch for this concern.



Should you have limitations on installing any files into your computer; i.e., the administrator restricts users from deploying/installing patches, follow the steps below as a workaround:

Step Action
Load the first page on the ADF.
2 Open Image Capture Application (ICA), and make sure that the format is set to “PDF” and that “Combine into single document” is ticked.

Press Scan.

Important! Leave Image Capture open.

After completing the scan, load the second page on the ADF.

Press Scan again.

Note: The result will be a single file with the complete number of pages scanned.


Additional infomation

When calling for support, you will be asked for your machine/model type and serial number (SN).

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.


Please enter the email address you would like to send a copy of this page to.