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Colors Are Too Dark or Black Shading Is Covering Partial or Entire Page on the Lexmark CS310, CS410, CS510, CX310, CX410, or CX510

Document ID:SO7458
 
  Properties  

Problem

Print Quality Issue; Smudges; Black page; Gray; Edge to edge; Haze; Background; Backgrounding; Mixed; Dumping toner; Dark output; Dark colors; Dark print; Full-page background toner; Dark backgrounding; Poor print quality;

Solution

Overview


Certain scenarios exist with the Lexmark CSx10 and CXx10 series printers where the print quality output is too dark or black shading covers a partial or entire printout. It is possible to resolve this issue by performing a Color Adjustment on the printer. Please refer to the images below that illustrate an example.

 

 

Print Defect Sample
 

Click Image to Enlarge Click Image to Enlarge Click Image to Enlarge

This article will help you confirm the problem. Please refer to the directions in the table below to help determine which part is causing the issue.

 

 

Troubleshooting
 

Steps Actions
1

To force an Auto Color Correction and Alignment, navigate through:
 

  • Menus > Settings > Print Settings > Quality Menu > Color Adjust
2

If the issue persists, please contact Lexmark Technical Support for other troubleshooting suggestions.

 

 

Contacting Lexmark


Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, click here.


Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
 

 



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