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Troubleshooting a 241.06 and 242.06 Paper Jam Issue

Document ID:SO7308

Usergroup :External
  Languages  
11/15/17 Properties  

Solution

Affected products


Click Properties on the above title bar to see the full product list applicable to this article.


 

 Issue description 


The control panel displays a 241.06 error code. This error code results when paper in Tray 1 cannot be pulled by the pick arm (ACM) assembly. In this instance, the paper-present sensor is sensing paper in the tray. 

NOTE: In 24x.06, 'x' represents the number of tray number affected; i.e., 241.06 for Tray 1 and 242.06 for Tray 2).

TIP: Verify you are using genuine Lexmark toner cartridges. Third-party (non-genuine) toner cartridges are known to leak from the toner cartridge and/or overfill the imaging unit, causing third-party toner to leak into the printer and contaminate the pick tires.

 

Suggested fix
 

Older types of pick tires, which were gray or tan in color, can possibly cause this issue. Pull the tray out from the drawer and locate the pick tires (A).



Check if they belong to the newer type of pick tires, which are green in color.
 

 

Make sure to replace pick tires with the newer type if the older type are still installed.

To request or purchase replacement pick tires, please contact Lexmark Technical Support, and see the article titled How to replace the pick tires for detailed replacement instructions.

 

Additional troubleshooting


If pick tires are known to not be the cause of this error, then using a process of elimination, click on each of the following topics to investigate the causation of this error:

  

Still need help?


If you need additional assistance, please go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Printer model
  • Printer serial number
  • Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.

 


 



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