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Streaks, Marks, Splotches, or Clouds near the Edges of the Printouts from the Lexmark CS310, CS410, CS510, CX310, CX410, and CX510

Document ID:SO7215
 
  Properties  

Problem

Print Quality; Repeating; Marks; Voids; Defects; Splotches; Clouds; Speckles; Dots; Spots; Flakes; Black; Cyan; Magenta; Yellow; Colors; Dark Edge; PC drum Wear; Scratchy; Toner; PC drum frequency; Photoconductor Unit;

Solution

Overview


Splotches of random color print in areas that should not have them. These marks may not cover the entire page from left to right, but they usually do cover the page from top to bottom.

 

 

Print Defect Sample


Click Image to Enlarge

This article will help you confirm the problem. Please refer to the directions in the table below to help determine which hardware part is causing the issue.

 

 

Troubleshooting


Steps Actions
1

For a print quality defect of this type, it is always advisable to print the Device Statistics Page.


Note: The User's Guide details instructions for navigating through the printer menus.

2 To determine the source of the print defect, refer to the Device Statistics Page to determine the cause of the issue.
3 Check whether there is a PC life warning on the Device Statistics Page.


Note: If so, please replace the Photoconductor Unit.

4 If there is no PC life warning or the issue persists after performing the steps mentioned above, an issue may exist within the machine's hardware. Please contact Lexmark Technical Support for other troubleshooting suggestions.

 

 

Contacting Lexmark


Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, click here.


Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 



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