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Printing Hieroglyphic, Strange Symbols or Characters on Pages Printed from the Lexmark CS310, CS410, CS510, CX310, CX410, and CX510

Document ID:SO7214
 
  Properties  

Problem

Print Quality; Poor quality; Printing Hieroglyphic; Strange Characters; Unknown letters; wingding; Garbage printed; Prints text not specified; Crashes when printing; Strange images; USB; Ethernet; Parallel;

Solution

Overview


If the printer is producing garbage print (i.e., long lines of random symbols, text, and numbers, or pages with a single symbol in the upper left-hand corner of the page), there may be a problem with the way the printer is connected to a certain port (USB cable, Internet cable, etc.). See image sample below.

 

 

Print Defect Sample


Click Image to Enlarge

This article will help you confirm the problem. Please refer to the directions in the table below to help determine the hardware part causing the issue.

 

 

Troubleshooting


Steps Actions
1 To correct the issue, power off the printer and disconnect all communication cables (i.e., the parallel, Ethernet, and USB cables) connecting the printer to the computer or network. The only cable that should be connected to the printer at this time is the power cord.
2 Power the printer back on and print a test page.
Did the issue returns?

Yes: Continue with Step 3.
No: Issue is with the communication cables; please try a different cable or port.
 

3 Power off the printer and disconnect the power cable from the power supply adapter or outlet. Wait 30 to 60 seconds, reconnect the power cable and then turned it on.
4 Print another test page.
Did the issue returns?

Yes: Continue with Step 5.
No: Issue is resolved.
 

5 If the issue persists, please contact Lexmark Technical Support for other troubleshooting suggestions.

 

 

Contacting Lexmark


Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, click here.


Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
 

 



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