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Roller Marks on the Rear Side on Pages Printed on the Lexmark CS310, CS410, CS510, CX310, CX410, and CX510

Document ID:SO7213
 
  Properties  

Problem

Print Quality; Poor; Roller marks on BACK Side; Toner; Speck; Residue; Unwanted; Appearing Rear Side of Printed Page; Gray background; Smudges;

Solution

Overview


Roller marks are appearing on the back of the printed page that go away but return after calibration. See image sample below.

 

Print Defect Sample


Click Image to Enlarge

This article will help you confirm the problem. Please refer to the directions in the table below to help determine which hardware part is causing the issue.

 

 

Troubleshooting


Steps Actions
1 Run about 15 blank pages (or pages with just a few characters) to allow the rollers to clean itself. The marks should fade away over time.
2 If this does not resolve the issue, please contact Lexmark Technical Support for other troubleshooting suggestions.

 

 

Contacting Lexmark


Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, click here.


Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
 

 



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