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'Tray Empty' Message Appears Even If the Tray Is Loaded with Paper

Document ID:SO7205

Usergroup :External
11/13/17 Properties  


Affected products

Click Properties on the above title bar to see the full product list applicable to this article.



What you will see 

When a customer prints a document, the printer registers a "Tray Empty" message even if the tray is full or has media in it.




This scenario happens only if the paper tray is pulled open and then pushed closed in less than one (1) second.




Open the tray for more than one second, verify that paper is loaded, and then close the tray. This should eliminate the "Tray Empty" message so the printer can resume printing.

If the message persists, however, please refer to the Still need help? section for contacting Lexmark.



Still need help?

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Printer model
  • Printer serial number
  • Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)

Please be near the product/s described in this article to expedite the support process and reduce callbacks.



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