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Poor Toner Transfer at the Top of Pages Printed from the Lexmark CS310, CS410, CS510, CX310, CX410, and CX510

Document ID:SO7203
 
  Properties  

Problem

Print Quality; Edge to edge color; Poor toner transfer; light; Solid Background; Black page; Horizontal band; Stripes; Gray; Blue; Red; Magenta; Pink; Color;

Solution

Overview


When attempting to print with an image close to the top of the page, the image is not clear or is light at the top. See sample images below.

 

  

Print Defect Sample


Magenta Page Green Page
Click Image to Enlarge Click Image to Enlarge

This article will help you confirm the problem. Please refer to the directions in the table below to help determine which hardware part is causing the issue.

 

 

Troubleshooting


Steps Actions
1 To determine the source of such print defect, changing a printer setting is required. Please contact Lexmark Technical Support for assistance.

 

 

Contacting Lexmark


Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, click here.


Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
 

 



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