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Repeating Marks or Voids Every Third Page Printed from the Lexmark CS310, CS410, CS510, CX310, CX410, and CX510

Document ID:SO7201
 
  Properties  

Problem

Print Quality; Repeating; Marks; Voids; Defects; Splotches; Clouds; Speckles; Dots; Spots; Flakes; Black; Magenta; Yellow; Colors; Every 3 pages; Three pages; Third page;

Solution

Overview


Marks or splotches of an unwanted color print on approximately every third page of a job. This issue does not cover the entire page (i.e., left-to-right), nor does it cover the entire page uniformly from top to bottom. Instead, it repeats the splotches after printing three pages. This issue does not have the appearance of speckles or dots, nor is it at random intervals or spacing. See sample page below.

 

 

Print Defect Sample


Click Image to Enlarge

This article will help you confirm the problem. Please refer to the directions in the table below to help determine which hardware part is causing the issue.

 

 

Troubleshooting


Steps Actions
1 Try to print 20 pages to give the repeating marks or voids a chance to clear up. If the defect does not go away after printing 20 pages, the Image Transfer Unit (ITU) may need to be replaced.
2 If issue persists after performing the steps mentioned above, an issue may exist within the machine's hardware. Please contact Lexmark Technical Support for other troubleshooting suggestions.

 

 

Contacting Lexmark


Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, click here.


Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

 



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