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Repeating Marks or Voids on Pages Printed from the Lexmark CS310, CS410, CS510, CX310, CX410, and CX510

Document ID:SO7199
 
  Properties  

Problem

Print Quality; Repeating; Marks; Voids; Defects; Splotches; Clouds; Speckles; Dots; Spots; Flakes; Black; Magenta; Yellow; Colors;

Solution

Overview


Repeating marks, voids, or other print defects can be caused by a variety of symptoms ranging from supplies (toner cartridges, etc.) to a physical problem with the printer.

 

 

Print Defect Sample


Click Image to Enlarge

This article will help you confirm the problem. Please refer to the directions in the table below to help determine which hardware part is causing the issue.

 

 

Troubleshooting


Steps Actions
1

For a print quality defect of this type, it is always advisable to print the following:
 

  • Print Defects Guide – These guides will allow you to determine the cause of the repeating defect based on the distance between the original and the residual image(s).


Note: The User's Guide provides detailed instructions for navigating through the printer menus.

2

Using the Print Defects Guide, measure the defect frequency on the print sample.


Note: The first page of the Print Defects Guide contains a set of rulers you can use to indicate which particular part is causing the issue. Replace the part that matched to the defect frequency (some parts may require service).

3 If issue persists after performing the steps mentioned above, an issue may exist within the machine's hardware. Please contact Lexmark Technical Support for other troubleshooting suggestions.

 

 

Contacting Lexmark


Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, click here.


Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.
 



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