Splotches of random color print in areas that should not have them. These marks may not cover the entire page from left to right, but they usually do cover the page from top to bottom.
NOTE: These splotches are not speckled or dotted; rather, the effect is a diffuse and cloudy appearance. See image sample below.
Print Defect Sample
Click Image to Enlarge
This article will help you confirm the problem. Please refer to the directions in the table below to help determine which hardware part is causing the issue.
Steps Actions 1
For a print quality defect of this type, it is always advisable to print the following:
- Menu Settings Page (MSP) – To check the levels of the consumable supplies (i.e., items such as photoconductor units, developer units and imaging kit), because supplies that are low or near the end of their functional lives can cause various print quality issues independently of printer operation.
Note: The User's Guide provides detailed instructions for navigating through the printer menus.
If the issue is still present, run Color Adjust by going to Menu > Settings > Print Settings > Quality Menu > Color Adjust.
Print another MSP and the original print job, to check whether the issue still occurs..
Should the issue persist after following the preceding recommendations, replace the developer unit of the color affected.
Note: It is not necessary to send the entire imaging kit for this print quality issue.
Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). Should you need help locating your printer's model type and serial number, click here.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.