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Missing Color Plane or Very Light Color (One Color) on Pages Printed from the Lexmark CS310, CS410, CS510, CX310, CX410, and CX510

Document ID:SO7192
 
  Properties  

Problem

Print Quality; Horizontal band; Black stripe; Band; Page; Solid black; Pages of black; Edge to edge color; Haze; Background color; Backgrounding; Dumping toner;

Solution

Overview


All your printed pages exhibit an incomplete plane of color or light color over the entire printout. Please refer to the image below for an illustrated example.

 

 

Print Defect Sample


Click Image to Enlarge

This article will help you confirm the problem. Please refer to the directions in the table below to help determine which hardware part is causing the issue. 

 

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Troubleshooting
 

Steps Actions
1


For a print quality defect of this type, it is always advisable to print the following:
 

  • Print Quality Pages – To get a detailed look at your printer's output; these pages allow each color plane to be viewed independently to determine whether the issue is with one color (possibly due to a single supply item), or with all the colors (indicating a more general issue with the printer). 
  • Menu Settings Page – To check the levels of the consumable supplies (i.e., items such as toner cartridges and imaging kit); supplies that are at or near the end of their functional lives can cause various print quality issues independently of the printer's operation.


Note: The User's Guide provides detailed instructions for navigating through the printer menus.
 

2


Using the Menu Settings page, check the levels of the consumable supplies. Check if any of the consumable supplies are low. Replace them as necessary to see whether this resolves the issue. Many print quality issues are caused simply by a supply item that is at or near the end of its expected functional yield.
Resend the print job to the printer.
Did the issue return?


Yes: Continue to Step 3.
No: If the page prints, the printer is functioning correctly.


Note: Instructions for replacing supplies can also be found in the User's Guide.
 

3


If the supply levels are adequate, verify whether all of the color developers units (DU) are installed. If all DUs are installed, remove them and then re-install.
 

Note: If the missing color is YELLOW ONLY and the supply level is OK, please contact Lexmark Technical Support to have a servicer dispatched.
 

4
Verify that all packing material has been removed from the toner cartridges and photoconductor units that correspond to the color that is not printing.


Note: Packing material on the toner cartridge may cause print quality defects such as those illustrated in the image above.
 

5


If the problem persists, remove the imaging kit (see Imaging Kit Removal Procedure below) and check the main drive system for any damages in the drive couplers (see sample image below).
 

Click Image to Enlarge


Note: If a coupler is missing or damaged (as shown in the image above), please contact Lexmark Technical Support to have a servicer dispatched.
 

6
If issue persists after performing the steps mentioned above, an issue may exist within the machine's hardware. Please contact Lexmark Technical Support for other troubleshooting suggestions.
 

 

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Imaging Kit Removal Procedure


Steps Actions Image
1


Open the front door.


Caution — Hot Surface! The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
 


Click Image to Enlarge
2


Slide the release latch on the right side of the printer, and then open the top door.
 


Click Image to Enlarge
3


Remove the toner cartridges by lifting the handles, and then gently pulling them away from the imaging kit.
 


Click Image to Enlarge
4


Remove the right side cover.
 


Click Image to Enlarge
5


Press the green levers on each side of the waste toner bottle, and then remove the waste toner bottle.
 


Click Image to Enlarge
6
Lift the blue levers on the imaging kit, and then pull the imaging kit until it stops.
 

Click Image to Enlarge
7


Press down the blue levers, and then grasp the green handles on the sides to pull out the imaging kit.


Note: After performing the steps above , please go back to Step 5 of Troubleshooting section.


Click Image to Enlarge

 

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Still Need Help?

If you require additional assistance, please close this window and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). Should you need help locating your printer's model type and serial number, click here.


Please be near the products described in this article to expedite the support process and reduce callbacks. 
 

 

 



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