All your printed pages exhibit an incomplete plane of color or light color over the entire printout. Please refer to the image illustrated below for an example.
Print Defect Sample
|Click Image to Enlarge|
This article will help you confirm the problem. Please refer to the directions in the table below to help determine which hardware part is causing the issue.
For a print quality defect of this type, it is always advisable to print the following:
Using the Menu Settings page, check the levels of the consumable supplies. Check if any of the consumable supplies are low. Replace them as necessary to see whether this resolves the issue. Many print quality issues are caused simply by a supply item that is at or near the end of its expected functional yield.
If the supply levels are adequate, verify whether all of the color developers units (DU) are installed. If all DUs are installed, remove them and then re-install.
Note: If the missing color is YELLOW ONLY and the supply level is OK, please contact Lexmark Technical Support to have a servicer dispatched.
|4||Verify that all packing material has been removed from the toner cartridges and photoconductor units that correspond to the color that is not printing.
|5||If issue persists after performing the steps mentioned above, an issue may exist within the machine's hardware. Please contact Lexmark Technical Support for other troubleshooting suggestions.|
Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, click here.
Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.