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Paper and Envelopes Are Coming Out Wrinkled (Milky or Treeing)

Document ID:SO7155

Usergroup :External
11/13/17 Properties  


Affected products

Click Properties in the title section above.


What you will see 

The printed image has a milky or running appearance on the paper. This print quality defect is also known as "treeing". See examples below:



This defect normally occurs with very light media or paper that has been exposed to high humidity. Thus, trees (paper wrinkles) may be present on the printed page.



Step Action

Check the media or paper that you are using and ensure that it is suitable for use in the printer. Refer to the printer's User Guide for information on supported media types and weights.

Is the media you are printing on supported in this printer/MFP?

Yes: Continue to Step 2.
No: Change the media to a type/weight that the printer supports.



Open a fresh ream of paper, insert it into the paper tray, and try printing again.

Did the defect return?

Yes: Continue to Step 3.
No: Media that had absorbed too much moisture from the environment has likely caused this issue. The problem should be resolved.




Still need help?

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information. NOTE: When calling for support, you will need the following:

  • Affected printer model/'s
  • Printer serial number (Should you need help locating these, click here

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


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