Thank you for your feedback



E-Mail Transmission Error Codes and Suggestions

Document ID:SO6867
 
  Properties  

Problem

E-Mail Transmission Failure

Solution

Overview (July 2012)

You receive an E-mail Transmission Failure displayed on the printer, followed by the printing of a Scan Log.

This article will share some of the possible causes for the error codes depicted on the Scan Log.

NOTE: Not all All-In-One or Multifunction printers support e-mail authentication. If your printer does not, contact your e-mail service provider to see what other options are available. You may have to perform a scan-to-pc if this is the case.

 

Common "Scan Log" Error Codes

Your E-mail Service Provider (ESP) should assist with any of these values in red below.

Error code  Possible Incorrect E-mail Configuration Settings Possible remedies

Connection Failure: <-7>

Connection Error

Incorrect Port  Enter a different port number and test again. Common ports include 465, 587 and 25.

Connection Failure: <-10>

E-mail Server Not Set up.

  1. Validate CA is turned On when it should be turned Off or vice versa.
  2. Username entered incorrectly.
  1. Try the opposing setting and test again.
  2. Try both the fullname; e.g., test@gmail.com, and then just the username; e.g., test, and test again. 

Connection Failure: <-11>

Cannot resolve server address.

  1. Incorrect SMTP Server Address
  2. Network communication problem
  3. Printer communication problem
  1. Enter the SMTP server address, and test again.
  2. Contact your ISP internet service provider to a identify problem with the wide area network (WAN). Can you access the Web?
  3. Test network-printer communication by opening the printer's web page and printing a page or scanning a document to a PC.
Connection Failure:  <-19> Incorrect Port or SSL/TLS setting Contact your ESP and verify SSL/TLS and Port combination, and test again.
Connection Failure <504> SMTP Server Authentication set to "NTLM" Unrecognized Authentication Type. Change Authentication to applicable Plain/Login or None.
Connection Failure: <530>
  1. Enable SSL/TLS is turned Off when it's actually required.
  2. SMTP Server Authentication is set to No Authentication Required "None".
  1. Set to Negotiate or Required and test again.
  2. Set Authentication to applicable setting and test again. (Plain/Login, or NTLM)
Connection Failure <535> Username and Password not accepted. Change Username and Password and test again.

 

Again, some ESPs require full e-mail address (hello@yahoo.com) and others require only the beginning  Userid (hello) portion of the e-mail address.

Passwords are sensitive to spelling, capitalization, and the use of symbols and characters. 


Printer to E-mail Server Communication Flow & E-mail Error Triggers

The printer initiates communication (Step 1) and closes the connection (Step 16).

 

 

 

Possible Related Articles

Click here for an example of an inkjet All-In-One printer's E-mail configuration settings.

Click here to find out more about the E-mail Setup Wizard's "Incomplete E-mail Configuration" message as seen with inkjet printers.

Click here for a list a sample list of laser MFPs that do not support e-mail authentication.

 

 

Still Need Help?

If you require additional assistance, please see Contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce call-back situations.

 



Link:
Please enter the email address you would like to send a copy of this page to.