You receive an E-mail Transmission Failure displayed on the printer control panel, followed by a printed Scan Log.
This article shares some of the possible causes for the error codes depicted on the Scan Log.
NOTE: Not all All-In-One (AIO) or Multifunction printers (MFP) support e-mail authentication. If your printer does not, contact your E-mail Service Provider (ESP) to see other available options. You may have to perform a scan-to-pc if this is the case.
Common "Scan Log" Error Codes
Your ESP should assist with any of the following values in red:
|Error code||Possible Incorrect E-mail Configuration Settings||Recommendations|
Connection Failure: <-7>
|Incorrect Port||Enter a different port number and test again. Common ports include 465, 587 and 25.|
Connection Failure: <-10>
E-mail Server Not Set up.
Connection Failure: <-11>
Cannot resolve server address.
|Connection Failure: <-19>||Incorrect Port or SSL/TLS setting||Contact your ESP and verify SSL/TLS and Port combination, and test again.|
|Connection Failure <504>||SMTP Server Authentication set to "NTLM"||Unrecognized Authentication Type. Change Authentication to applicable Plain/Login or None.|
|Connection Failure: <530>||
|Authorization failed <534>||N.A.||
Enable your Gmail account's access for less secure apps. To do so:
|Connection Failure <535>||Username and Password not accepted.||Change Username and Password and test again.
Again, some ESPs require full e-mail address (firstname.lastname@example.org) and others require only the beginning Userid (hello) portion of the e-mail address.
Passwords are sensitive to spelling, capitalization, and the use of symbols and characters.
Printer to E-mail Server Communication Flow and E-mail Error Triggers
The printer initiates communication (Step 1) and closes the connection (Step 16).
See Document ID: HO3753 for an example of an inkjet All-In-One printer's E-mail configuration settings.
See Document ID: SO6865 to find out more about the E-mail Setup Wizard's "Incomplete E-mail Configuration" message as seen with inkjet printers.
See Document ID: FA840 for a sample list of Laser MFPs that do not support e-mail authentication.
Still Need Help?
If you need additional assistance, please close this window, go to your product's support page and locate Get In Touch with Lexmark! for contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).
Please be near the products described in this article to expedite the support process and reduce call-back situations.