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BackWhat you will see
| Message encountered... | Configuration method... | See... |
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"E-mail Setup Incomplete" |
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Suggested Actions and Configuration Requirements below. |
| "E-mail has not been set up. Would you like to set up E-mail now?" |
Operator panel configuration via |
Suggested Actions and Configuration Requirements below. |
| "E-mail Transmission Failure" |
Any configuration method and every configuration setting proposed by your ESP leads to this error. |
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NOTE: Lexmark is not responsible for the proper entry of E-mail Service Provider (ESP) configuration settings. This article is designed to provide general guidance and suggestions only.
Have you contacted your E-mail Service Provider (ESP) for proper e-mail configuration values?
- If NO, then skip this section and see Configuration Requirements below.
- If YES, then follow the suggested steps below based on your configuration method.
| If... | Then... |
| If you are utilizing the Scan-to-E-mail Configuration Wizard... | See Wizard Configuration Steps. |
| If you are configuring Scan-to-E-mail using the printer's Web Page... | See Web Page Configuration Steps. |
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If you are configuring Scan-to-Email using the printer's front operator panel... Note: Touch screen-equipped models only |
See Operator Panel Configuration Steps. |
| Or, if you just want to the see whether one of the other configuration methods works better for you... | Try any of the configuration steps available. |
E-mail Setup Wizard Configuration Steps (Reconfigure)
E-mail Service Provider (ESP)
| Step | Action | And... | ||||||
| 1 | Click Back. |
Observe and verify the SMTP Server Address. Other common terms used for this value:
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2 |
Click Finish. |
Try to configure the printer from the Printer's Web Page or the Printer Operator Panel. Why? It is possible, but not probable, that a setting is not propagating properly to the printer from the setup wizard, or an additional e-mail setting is misconfigured. |
Web Page Configuration Steps
Again, you will want to consult with your E-mail Service Provider (ESP) for proper configuration values.
| Step | Action | And... |
| 1 | Click here for instructions on how to access the printer web page. | Identify and verify the listed necessary configuration settings with your E-mail Service Provider. |
| 2 | Make any changes necessary. | Click Submit, and then test the e-mail function again. |
| 3 |
Repeat the process as necessary. Remember! Most worded values are case sensitive and additional symbols or characters are required. |
Remove the checkmark from Validate CA certificate if using SSL/TLS authentication; click Submit, and then test the e-mail function again. |
| 4 | Capture the Scan Log. | Click here. |
Operator Panel Configuration Steps
Touch screen-equipped devices only.
| Step | Action | And... |
| 1 | Press  . |
Continue to next step. |
| 2 | Scroll down to E-mail Setup and select it. | Continue to next step. |
| 3 | Press SMTP Setup. | Continue to next step. |
| 4 | Press Server, and enter the correct SMTP Server Address using the keypad. | Press the green checkmark button in the lower right-hand section of the screen. |
| 5 | Press Port, and enter the correct SMTP Server Port number. | Press Accept. |
| 6 | Press Use SSL/TLS, and depending on your E-mail Service Provider's recommendation, click Disable, Negotiate, Required. | Press Accept. |
| 7 | Press Sender's Name, and enter optional name of sender. | Press Accept. |
| 8 | Press Authentication, and if you selected Negotiate or Required for SSL/TLS setting, you will likely select Plain for this selection. Your other selections are None or NTLM. | Press Accept. |
| 9 |
Press User Name, and enter full user name or Userid depending on your ESP's configuration requirements. Full example: gwizz@hipmail.com Userid example: gwizz |
Press Accept. |
| 10 | Press Password, and enter your e-mail login password. | Press Accept. |
| 11 | Press Test SMTP Settings, and observe result. |
If you see "E-mail has not been set up" again, some value(s) are still not entered properly. Contact your ESP or try another E-mail account. |
The E-mail Setup Wizard will attempt to populate the following settings based solely on the e-mail address you have provided.
- SMTP Server address
- SMTP Port
- Use SSL/TLS or Anonymous
- Authentication settings
NOTE: Lexmark cannot guarantee that this function will work in every instance since E-mail Service Providers (ESPs) occasionally change their configuration requirements without notice. Lexmark is not responsible for obtaining these values.
| Setting | Importance |
Example values (G-mail values expressed) Verify all values with your ESP. |
| SMTP Server Address | The name or address of your ESP's server. |
smtp.gmail.com |
| SMTP Port Address | The port number for the SMTP server. |
587, 465, 25 among others |
| Use SSL/TLS | Secure Socket Layer/Transport Layer Security is required by many ESPs to prevent intrusion by encrypting e-mail messages. | Disabled, Negotiate, Required |
| Authentication settings | Often if SSL/TLS is in use, then you will at least have to select Login/Plain for this setting. | No Authentication, Login/Plain, NTLM |
| Username/id | Your full name (full e-mail address); if this does not work, use only the Userid of account. |
gwizz@gmail.com, gwizz |
| Password | Password required to access your e-mail. | Mypassword_1 as an example |
| Validate CA | Certificate Authority should only be used if this Extended validation is being used by your ESP. | Enabled or Disabled |
Still Need Help?
If you require additional assistance, please see Contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).
Please be near the products described in this article to expedite the support process and reduce call-back situations.