What you will see
|Message encountered...||Configuration method...||See...|
"E-mail Setup Incomplete"
||Suggested Actions and Configuration Requirements below.|
|"E-mail has not been set up. Would you like to set up E-mail now?"||
Operator panel configuration via > Settings > E-mail Settings > E-mail Setup > SMTP Setup.
|Suggested Actions and Configuration Requirements below.|
|"E-mail Transmission Failure"||
Any configuration method and every configuration setting proposed by your ESP leads to this error.
NOTE: Lexmark is not responsible for the proper entry of E-mail Service Provider (ESP) configuration settings. This article is designed to provide general guidance and suggestions only.
Have you contacted your E-mail Service Provider (ESP) for proper e-mail configuration values?
- If NO, then skip this section and see Configuration Requirements below.
- If YES, then follow the suggested steps below based on your configuration method.
|If you are utilizing the Scan-to-E-mail Configuration Wizard...||See Wizard Configuration Steps.|
|If you are configuring Scan-to-E-mail using the printer's Web Page...||See Web Page Configuration Steps.|
If you are configuring Scan-to-Email using the printer's front operator panel...
Note: Touch screen-equipped models only
|See Operator Panel Configuration Steps.|
|Or, if you just want to the see whether one of the other configuration methods works better for you...||Try any of the configuration steps available.|
E-mail Setup Wizard Configuration Steps (Reconfigure)
E-mail Service Provider (ESP)
Observe and verify the SMTP Server Address. Other common terms used for this value:
Try to configure the printer from the Printer's Web Page or the Printer Operator Panel.
Why? It is possible, but not probable, that a setting is not propagating properly to the printer from the setup wizard, or an additional e-mail setting is misconfigured.
Web Page Configuration Steps
Again, you will want to consult with your E-mail Service Provider (ESP) for proper configuration values.
|1||Click here for instructions on how to access the printer web page.||Identify and verify the listed necessary configuration settings with your E-mail Service Provider.|
|2||Make any changes necessary.||Click Submit, and then test the e-mail function again.|
Repeat the process as necessary.
Remember! Most worded values are case sensitive and additional symbols or characters are required.
|Remove the checkmark from Validate CA certificate if using SSL/TLS authentication; click Submit, and then test the e-mail function again.|
|4||Capture the Scan Log.||Click here.|
Operator Panel Configuration Steps
Touch screen-equipped devices only.
|1|| Press .
||Continue to next step.|
|2||Scroll down to E-mail Setup and select it.||Continue to next step.|
|3||Press SMTP Setup.||Continue to next step.|
|4||Press Server, and enter the correct SMTP Server Address using the keypad.||Press the green checkmark button in the lower right-hand section of the screen.|
|5||Press Port, and enter the correct SMTP Server Port number.||Press Accept.|
|6||Press Use SSL/TLS, and depending on your E-mail Service Provider's recommendation, click Disable, Negotiate, Required.||Press Accept.|
|7||Press Sender's Name, and enter optional name of sender.||Press Accept.|
|8||Press Authentication, and if you selected Negotiate or Required for SSL/TLS setting, you will likely select Plain for this selection. Your other selections are None or NTLM.||Press Accept.|
Press User Name, and enter full user name or Userid depending on your ESP's configuration requirements.
Full example: firstname.lastname@example.org
Userid example: gwizz
|10||Press Password, and enter your e-mail login password.||Press Accept.|
|11||Press Test SMTP Settings, and observe result.||
If you see "E-mail has not been set up" again, some value(s) are still not entered properly. Contact your ESP or try another E-mail account.
The E-mail Setup Wizard will attempt to populate the following settings based solely on the e-mail address you have provided.
- SMTP Server address
- SMTP Port
- Use SSL/TLS or Anonymous
- Authentication settings
NOTE: Lexmark cannot guarantee that this function will work in every instance since E-mail Service Providers (ESPs) occasionally change their configuration requirements without notice. Lexmark is not responsible for obtaining these values.
Example values (G-mail values expressed)
Verify all values with your ESP.
|SMTP Server Address||The name or address of your ESP's server.||
|SMTP Port Address||The port number for the SMTP server.||
587, 465, 25 among others
|Use SSL/TLS||Secure Socket Layer/Transport Layer Security is required by many ESPs to prevent intrusion by encrypting e-mail messages.||Disabled, Negotiate, Required|
|Authentication settings||Often if SSL/TLS is in use, then you will at least have to select Login/Plain for this setting.||No Authentication, Login/Plain, NTLM|
|Username/id||Your full name (full e-mail address); if this does not work, use only the Userid of account.||
|Password||Password required to access your e-mail.||Mypassword_1 as an example|
|Validate CA||Certificate Authority should only be used if this Extended validation is being used by your ESP.||Enabled or Disabled|
Still Need Help?
If you require additional assistance, please see Contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).
Please be near the products described in this article to expedite the support process and reduce call-back situations.