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Device Quota App Displays 'User Quota Could Not Be Found: Please Contact System Administrator'

Document ID:SO6829

Usergroup :External


What you will see

An error “User Quota Could Not Be Found: Please Contact System Administrator” is displayed on the device using the Device Quota application. This error occurs after users have already been added via Device Quota's EWS configuration settings.

See Administrator's Guide under 'Managing users individually' for further configuration instructions.  



Products involved

Solution Printers
Device Quota eSF Solution Software
  • X46x Series MFPs
  • X65x
  • X73x
  • X86x
  • X792 MFP
  • X925 MFP
  • X548 MFP

An x denotes any number within a given printer series.



Suggested Remedy


Apply the Security Template via the Embedded Web Server (EWS) under Settings > Security > Security Setup > Access Controls.

To do this on X46x, X65x, X73x, and X86x MFPs, set the 'Use Profiles' access control to use the Security Template that is designated for Device Quotas.

Click the image to enlarge it.

To do this on X792, X548, and X95x MFPs, perform the same procedure as above, but also locate Device Quota under Device Solutions to apply the same Device Quota security template.


Under Function Access Under Device Solutions

Click images to enlarge them.


Still Need Help?

If you require additional assistance, please see Contact information. NOTE: When calling for support, you will need your printer model/machine type and serial number (SN).

Please be near the products described in this article to expedite the support process and reduce call-back situations.

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