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Ex6x/Xx6x Print Quality Tool – E26x, E36x, E46x, X26x, X36x, X46x All Black Pages

Document ID:SO6660
 
  Properties  

Problem

E26x; E36x; E46x; X26x; X36x; X46x; All black pages; Solid black pages

Solution

Issue description
 

The output printout is solid black.

Sample printout

 

Recommended troubleshooting
 

Incorrect laser exposure or incorrect charging of the photoconductor causes an all black page. However, try to verify the same results from a different Photoconductor Unit (PCU) and Toner cartridge assembly. If result is the same or if you do not have an extra PCU or toner cartridge to test, contact Lexmark Technical Support to set up service for the printer. 

 

Contacting Lexmark
 

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating these, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.



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